Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.
To remove the Flash Player, download the uninstaller here: Save the uninstaller to your desktop, then quit/exit any applications you have open.
Mac OS:To uninstall the Shockwave player on a Macintosh OS, run the installer available at: This installer also contains an uninstaller.Save the uninstaller to your desktop, then quit/exit any applications you have open. orC:\WINNT\system32\Macromed OR Delete these two folders:C:\Windows\system32\Macromed\Common *AND*C:\Windows\system32\Macromed\Director If you use Netscape, look here:C:\Program Files\Netscape\Netscape\pluginsto remove this file: "np32dsw.dll". Then, if you use Internet Explorer, delete this folder:C:\Windows \system32\Macromed.
Go to Add/Remove programs,and choose Adobe or Macromedia Shockwave Player. Windows:Uninstall Shockwave 10 via the Control Panel. If this issue persists, you may also have damage to your Adobe Shockwaveor Flash Player plug-ins. If you use a download accelerator or download manager, such as NetZip, Go!Zilla, or GetRight, please disable it temporarily. Under the 'Dial-up Settings' section, make sure that you have selected 'Always dial my default connection'. If you continue to experience problems, go to your 'Control Panel', double-click on 'Internet Options' and click on the 'Connections' tab. Click the Grant Access button AOL users: Please make sure that you have established a successful Internet connection to AOL before continuing. If it is, select it, and click the Delete ApplicationRule button.5) Start the program6) McAfee Firewall will display an alert that tells you that the softwareis attempting to access the internet. If you are using McAfee Personal Firewall, please do the following: 1) Right Click the McAfee icon in your task bar2) Select Personal Firewall3) Select View Applications4) Look through the list, and make certain that the program is not ablocked application.
You will need to make certain that the software is allowed access to the Internet. ZoneAlarm users: Even while disabled, ZoneAlarm can block access to the Internet.
If you are still unable to unlock the full version, please open InternetExplorer and go to the Tools menu, then Internet Options > Advanced Settings > Security, and temporarily uncheck the box for: "Check for server certificate revocation (requires restart)". HighEncryption Pack and 'Root Certificates Update' should both be selected if they are available on this page.
This can be done at Microsoft's site or from third party sites like If this issue persists and you are using Windows OS, please open Internet Explorer and go to: Click on the "Scan for updates" link to get the latest updates availablefor your computer's operating system. If you are using Internet Explorer 5, upgrading to Internet Explorer 6 can often resolve this issue. Important! - Remember to repeat these steps to turn your firewall on again after you have successfully downloaded and installed your game(s). To disable your personal firewall on Windows XP: 1) Click Start > Control Panel > Windows Firewall2) Under the "General" tab, select "Off". If you are unable to temporarily disable your firewall, please try opening ports 80 and 22. The most common cause of this type of error is a firewall, proxy server, or similar product preventing the program from properly contacting the correct servers at. Make sure you are not behind a firewall or other heightened security measure.
If you use any ad-blocking or security software, disable it temporarily. Make sure that the date on your computer is set correctly. If the security is set too high, you might be blocked from accessing ourserver. Check the security zone setting of your Internet browser's preferences. Please follow the troubleshooting tips below to remedy this issue: Connect to the Internet before opening the program. The error message that you received indicates that your browser or computer's security settings arenot allowing the game to communicate with our server during the unlock or UNLIMITED sign-in process. Hello, We're sorry to hear of this difficulty. So if anyone else is having this problem here's the email they sent: I finally heard from Shockwave and fixing the error was as simple and stupid as setting the date on my computer to the correct date. Thanks to everyone that looked at my problem.